I didn't get a confirmation email
If your confirmation email hasn't arrived in your inbox, we suggest taking a quick peek through your junk, spam, or promotions folders, as they occasionally get gobbled up there. If you paid using PayPal and you use a separate email address for your PayPal account, your order confirmation email may have been sent to your PayPal email address.
If your confirmation email hasn't arrived and it isn't caught up in your junk or spam folder, or at an alternative email address, get in touch and our team of Angels will be able to help track down your order details.
To help them investigate whether your order was placed successfully, be sure to include the following information when getting in touch:
- Your first and last name;
- The date you placed the order;
- The name of the child, or children, you've created books for;
- The full delivery address
Why isn't my order showing in my account?
Your order will be linked to the email address you used when placing the order.
If you’ve logged into your account and don’t see your order, try accessing your full order list by clicking HERE.
If you're still not seeing the order in question, it might be linked to an alternative address instead - for example, if you use a separate email address for your PayPal account.
If you've already checked your 'all orders' list, and any alternative email addresses, it's possible that there may just have been a typo in the email address used to place your order.
If that's the case, get in touch and our team of Angels will be able to help track down your order details.
To help them locate your order, be sure to include the following information:
- Your first and last name;
- The date you placed the order;
- The name of the child, or children, you've created books for;
- The full delivery address
How do I review my order details?
As soon as you've completed your order, we will send you an email confirming that your order has been successfully placed. You can review basic details of your order, such as name, dedication, and even what the cover will look like, right from your confirmation email.
You can also create an account and review the order details from your order page.
Click here if you’ve not received a confirmation email, or, if you're having trouble logging into your account, click here for tips.